Your new company
This is an innovative and technology-driven fintech that truly transforms people’s lives and prides itself on being a progressive and forward thinker. They offer various exceptional products and services, and they are dedicated to offering its people a challenging and diverse career. This fintech is licenced under the U.S. SEC and has an extremely strong market presence in North America. They are now expanding into Asia and rapidly growing in several countries. They are in the process of setting up their Thailand business and a Head of Operations is a critical position they need to fill.
Your new role
In this leadership role you will be strategically managing the Operations function by leading, reviewing and evaluating all operational matters within the business unit, as well as setting up the operational framework from the ground up with minimal supervision from the regional team. You will formulate and implement business strategies in collaboration with other senior management. You will be designing and enforcing policies and procedures that align with the company's overall vision and goals. You will have to coordinate and supervise customer service operations, ensuring customer satisfaction and retention. You will be partnering with the local compliance team to ensure all operational workflows are compliant with local laws and regulations. You will be the backbone of the organisation and ensure that the organisation is able to cater to all its customers’ demands and operate as efficiently as possible. You’ll also be involved in various key strategic initiatives and collaborate with other business support functions to drive the business forward.
What you'll need to succeed
For you to be successful in this role, you will have:
What you'll get in return
In return for your dedication and hard work, you’ll be rewarded with:
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position in the Financial Services industry, please contact Jet Wong at +66(0)2460 6193 or email Jet.Wong@hays.co.th for a confidential discussion on your career.