Head of Collections (Retail Banking)

Can you tell a compelling story using data and help shape the future of the business with it? Come join us

Your new company

This is an innovative and technology-driven financial institution that truly transforms people’s lives and prides itself on being a progressive and forward thinker. They have various exceptional products and services, and they are dedicated to offering its people a challenging and diverse career. Looking to further solidify itself as one of the leaders in its industry, they are now looking for a strong strategic and dynamic leader to come lead their Retail Collections team.

Your new role

In this leadership position, you will be responsible for managing the overall strategic and operational tasks for the consumer banking collections team. You will oversee and manage the collection efforts as well as the strategy implementation for collections to control the net flow rate, ensuring the asset quality and credit costs are within the company’s risk appetite. You will need to work closely with the Head of Consumer Banking to establish effective collection and risk mitigation tools to control delinquency while identifying new ways to improve the collection process and workflow. You will be managing a large team of collectors under your supervision and liaising with collection agencies, hence stakeholder management skills is essential to succeed in this role. You also play the role as a business partner to the Head of Consumer Banking ensuring that the P&L portfolio remains healthy. You will also be required to present management reports to the CEO and be ready to provide solutions to problems with the support of numerical data.

What you'll need to succeed

To succeed in this leadership position, you will have

  • A minimum of 15 years of professional experience in retail collection within the Banking/Financial Services/Leasing industry
  • A strong understanding of credit collection in terms of operational and strategic matters
  • Strong stakeholder management skills and the ability to influence business leaders
  • The ability to provide guidance and mentorship to your team while meeting all other business objectives
  • Strong communication skills in English and Thai

What you'll get in return

In return for your dedication and hard work, you'll be rewarded with

  • A unique platform to work with one of the market leaders in the Financial Services industry and build a strong career ahead of you
  • Great exposure within the Financial Services sector
  • A fast-paced and open working environment led by a highly experienced and reputable leader in the industry
  • Lucrative salary paired with attractive non-financial benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact Jet Wong at +66(0)2 460 6193 or email Jet.Wong@hays.co.th for a confidential discussion on your career.


Job Type
Banking & Financial Services
Bangkok - Lumphini
Banking and Financial Services
Highly lucrative salary

Talk to a consultant

Talk to Jet Wong, the specialist consultant managing this position, located in Bangkok
No. 8 T-One Building, 22nd Floor, Unit 2202,, Soi Sukhumvit 40, Sukhumvit Road, Phra Khanong Sub-district,

Telephone: +6624606193

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