Your new company

With this role, you will be given the opportunity to showcase your capability to the fullest by taking ownership of the Finance Operations areas of Account Receivable, Collection, Credit Control, Billing, and many more exciting tasks. You are required to engage with multiple stakeholders of local and foreign teams.

Your new role

• Manage SLAs on accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure smooth and efficient deliveries
• Maintain day-to-day stakeholder interaction & develop relationships with first line managers of operating companies for a constant flow of information on performance (daily, weekly, monthly), exceptions, expectations, forecasts, process changes and improvement plans.
• Responsible for managing available resources (people, process) effectively to ensure operational efficiency
• Perform capacity analysis, monitor and manage team workload and capacity to ensure that the team performs effectively and meets quality standards.
• Assess team competencies, potential, and performance levels to create and implement development and engagement plans that address current and future skill requirements, while setting goals, providing timely and objective feedback, and identifying skill and competency gaps to develop tailored learning plans to team members.
• Maintain performance on risk and compliance by identifying areas for improvement in operations risk, while reporting and highlighting exceptions related to processes, people, and policies, and escalating decisions on similar exceptions as necessary.
• Undertake ad-hoc assignments/any other tasks by Regional and Local offices.
• Manage and responsible for system implementation and Business Process Improvement projects

• Performing reconciliation of premiums, claims, commissions and fees
• Tracking and resolving reconciliation discrepancies & monitoring status of queries with internal and external contacts.
• Issue billing within the agreed TAT.
• Review/ prepare insurer /customer statement reconciliation and follow-up to clear un-identified/un-reconciled items
• To act as intermediary person to follow up and work closely with Brokers and fiduciary team, and directly liase with insurer/client on the reconciliation and outstanding items i.e. documentation, debts, commission
• Monitor, manage and process accrual transactions

• Managing collection activities and liaising with clients, insurers in timely manner to prevent long outstanding transactions.
• Resolving collection and payment specific queries and referring to the appropriate stakeholders (Finance, Ops, Brokers, Management) for query resolution
• Investigate, discuss and resolve customer accounts/ Insurers/ Reinsurers issues and attend to queries raised by Country Finance, Broker or Underwriters related to outstanding collections
• Track and monitor outstanding collections to prevent bad debt provisioning.
• Conducts and prepares debt analysis and forecasts for management review

What you'll need to succeed

• Minimum of 10 years working experience with 5 years in a managerial role
• Experience in operations in Insurance / financial services/ insurance operation within an organisation with proven track record in service delivery
• Operations knowledge in Invoice to Cash process and dealing with regional / onshore stakeholders

Experience in
end-to-end credit control and accounts receivable processes within insurance / insurance broking industry

What you need to do now

Click "apply now" if you are interested in this role. For further details or a confidential discussion on the other opportunities in Finance and Accounting, please reach to Santarat (Guitar) at Hays Recruitment via

+662 460 6457 or email to Santarat.boonchoichoo@hays.co.th If this job isn't quite right for you, but you are looking for a new position, please contact us at +662 460 6457 for a confidential discussion on your career.