Customer Service Executive - Manufacturing
Lead and manage the customer service function to ensure efficient order processing.
Your new company
Our client is a well-established industrial manufacturer with a strong presence in Thailand, known for delivering high-quality products to both domestic and international markets. With a focus on operational excellence and customer-centric service, they are committed to continuous improvement and innovation in the building materials sector.
Our client is a well-established industrial manufacturer with a strong presence in Thailand, known for delivering high-quality products to both domestic and international markets. With a focus on operational excellence and customer-centric service, they are committed to continuous improvement and innovation in the building materials sector.
Your new role
As a Customer Service Leader, you will oversee the end-to-end customer service operations. You’ll lead a small team, manage order processing for domestic and export markets, and ensure timely delivery and customer satisfaction. This role involves close collaboration with sales, production, and logistics teams, as well as handling escalated customer issues. You’ll also be responsible for improving service processes, training staff, and supporting the achievement of monthly sales targets.
As a Customer Service Leader, you will oversee the end-to-end customer service operations. You’ll lead a small team, manage order processing for domestic and export markets, and ensure timely delivery and customer satisfaction. This role involves close collaboration with sales, production, and logistics teams, as well as handling escalated customer issues. You’ll also be responsible for improving service processes, training staff, and supporting the achievement of monthly sales targets.
What you'll need to succeed
- Bachelor’s degree in Business Administration, Economics, Sales & Marketing, or related fields
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in English (spoken and written)
- Experience in order processing and customer service systems
- Ability to multitask and solve problems effectively
- Familiarity with manufacturing or industrial sales environments is a plus.
What you'll get in return
- Leadership role in a reputable manufacturing company
- Opportunity to drive customer service excellence and process improvement
- Collaborative work environment with cross-functional exposure
What you need to do now
Click "apply now" if you are interested in this role. For further details or a confidential discussion on the other opportunities in Manufacturing & Supply Chain, please contact Weerawadee (Fah) at Hays Recruitment Thailand on +66 2 460 6690 or email Weerawadee.tapeng@hays.co.th
Click "apply now" if you are interested in this role. For further details or a confidential discussion on the other opportunities in Manufacturing & Supply Chain, please contact Weerawadee (Fah) at Hays Recruitment Thailand on +66 2 460 6690 or email Weerawadee.tapeng@hays.co.th
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
Summary
- Job Type
- Permanent
- Industry
- Manufacturing & Production
- Location
- Central Thailand
- Specialism
- Supply Chain
- Ref:
- 1279032
Talk to a consultant
Talk to Weerawadee Tapeng, the specialist consultant managing this position, located in Bangkok
No. 8 T-One Building, 22nd Floor, Unit 2202,, Soi Sukhumvit 40, Sukhumvit Road, Phra Khanong Sub-district,
Telephone: +66 2 460 6690
JOB_51461241279032